1. Return policy.
We offer a five day return policy on all of our loose diamonds, with full refund (except for shipping and insurance charges).
If you decide to return the diamonds for any reason, contact us within five days and follow the procedure below:
Contact Russian Diamonds Syndicate (via phone, e-mail or fax).
Return the diamonds and their accompanying certificates.
Insure shipments for the value of the full purchase price.
We cannot be responsible for customer neglect or damage.
Under no circumstances will returns be credited against open invoices.
Returned merchandise will not be accepted without a copy of invoice given by our company.
2. Payments and Delivery.
Most major credit cards are accepted as well as bank transfer or checks (funds must clear our bank before stone is shipped).
All stones are shipped with original certificates, if they come with one.
Orders are accepted by fax, by mail, by phone, or via our web-site’s order form.
Most orders are shipped via FedEx, unless otherwise specified.
We will not ship merchandise to past due accounts.
3. Diamonds on Memorandum.
Your account will be established upon a credit application. JBT rating check and 3 credit references from established jewelry industry members are required. Memorandum is transferred into invoice in 7 days.
Terms are very flexible for our regular customers.